Returns & Refunds Policy - Winner Cash & Carry
At Winner Cash & Carry, we are committed to providing quality products at competitive prices. If you are not fully satisfied with your purchase, please review our returns and refunds policy below.
1. Returns Eligibility
We accept returns under the following conditions:
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Items must be returned within 7 days of purchase.
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Products must be unused, unopened, and in their original packaging.
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Proof of purchase (receipt or invoice) is required.
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Items must be in a resaleable condition.
For wholesale or bulk purchases, additional conditions may apply.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Perishable goods (fresh produce, meat, frozen foods, dairy, etc.)
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Opened food items
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Clearance or reduced-to-clear products
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Special order or custom bulk orders
If a perishable item is faulty or damaged at the time of purchase, please notify us immediately.
3. Damaged or Faulty Goods
If you receive a damaged, defective, or incorrect item:
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Notify us within 48 hours of purchase or delivery.
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Provide proof (receipt and clear photos if applicable).
Once verified, we will offer a replacement, store credit, or refund where appropriate.
4. Refund Process
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Approved refunds will be processed using the original payment method.
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Refunds may take 3–7 working days to reflect, depending on your bank or payment provider.
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For cash purchases, refunds will be issued in-store.
5. Exchanges
We may offer exchanges for eligible non-perishable items returned within the stated timeframe and in resaleable condition.
6. Contact Us
For any return or refund enquiries, please contact us via our website contact form or speak to a member of staff in-store.
Winner Cash & Carry reserves the right to refuse returns that do not meet the conditions outlined above.
We value your trust and appreciate your understanding. Our goal is to ensure every shopping experience with Winner Cash & Carry is a positive one.
